Handbook of
Digital Interactive Marketing

Chapter 5: Influence and Mobilize Social Media Selectively for the Right Customers - 35:58 minutes

It is important to recognize the requirement of the current target customers’ social media preferences and behavior.  Social network analysis can reveal group behavioral characteristics such as network leader behaviors and number of sub-networks as well as relationships and interaction patterns between individual users, between individual user and sub-networks, and among various sub-networks.

Topics:

  1. Understanding Customers’ Online & Social Media Behavior & Preferences
  2. How Does Search Marketing Influence Customers’ Online & Social Interactivity?
  3. Understanding the Customers’ Organic Search Behavior
  4. Knowing the Customers’ Paid Search Behavior
  5. Discerning The Customers’ e-Word-of-Mouth Behavior
  6. Matching The Right Social Media With The Right Customers

One of the key components of active, prosperous, and successful virtual communities within these social sites is the presence of active network leaders. These network leaders should have access to large social networks and be in the role of a key influencer.  Network leaders are those users who can influence the attitudes, behaviors, beliefs, motivations, and opinions of other users in the online virtual community.

Search engine optimization (SEO) strategy is multi-dimensional. Visibility, content, and reputation form the basis for evaluation of the organization’s website, social media sites, and ultimately its digital presence.

The focus of a search engine optimization (SEO) strategy is to improve both the on-page content as well as improving the off-page support for the online and social media websites.

It is estimated that in 2021, 409 million people view more than 20 billion pages, showing that blogging has become a truly mass media.[43] Furthermore, it has been show that organizations who blog get 97% more links to their websites.

The social media behavior can evolve over time and can be classified into three different levels - primitive, intermediate, and advanced level.


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