Customer Satisfaction Surveys
for you
Hello, Customer Satisfaction Surveys is one of the pillar skills offered by Agency M-1.
Why Should I Do Customer Satisfaction Surveys?
Download the "State of Customer Service in 2020". This is a free ebook where you can discover customer service industry trends on everything from technology usage to evolving customer expectations.
The Importance of High-Quality Customer Service
- 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. (American Express)
Customer Satisfaction Statistics
- 90% of customers rate an "immediate" response as important or very important when they have a customer service question & 60% of customers define "immediate" as 10 minutes or less. (HubSpot Research)
- 87% of consumers believe that companies need to provide a more consistent customer experience. (Zendesk)
- 73% of consumers say that valuing their time is the most important thing a company can do when providing customer service. (Forrester)
How Do I Create A Customer Satisfaction Survey?
Remember, 76% of customers prefer using self service over speaking with an agent by phone.
Self service documentation allows your customers to help themselves, therefore saving your company time and money.
There are many steps to create an outstanding CRM. Let us help you!
Setting up your CRM.
Write CRM articles
Add a support form
Show Me Your Customer Satisfaction Surveys!
The MISB "Student Help Center" knowledge base is designed to help students as they examine the various student organizations.
Help Me Develop My Customer Satisfaction Surveys!
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