Knowledge Base Development
for you

Hello, knowledge base development is one of the pillar skills offered by Agency M-1.

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Why Should I Have A Knowledge Base?

Download the "State of Customer Service in 2020".  This is a free ebook where you can discover customer service industry trends on everything from technology usage to evolving customer expectations.

The Importance of High-Quality Customer Service

  • 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. (American Express)

The Best Channels for Customer Service

  • 62% of customers want to communicate with companies via email for customer service. 48% want to use the phone, 42% live chat, and 36% "Contact Us" forms." (HubSpot Research)
  • Customers prefer knowledge bases over all other self-service channels. (Forrester)

The Frustrations Customers Face

  • 33% of customers are most frustrated by having to wait on hold. 33% are most frustrated by having to repeat themselves to multiple support reps (HubSpot Research).
  • 40% of customers want customer service reps to take care of their needs faster. (American Express)

Customer Experience Statistics

  • 70% of the customer's journey is based on how the customer feels they are being treated. (McKinsey)

How Do I Create A Knowledge Base?

Remember, 76% of customers prefer using self service over speaking with an agent by phone.

Self service documentation allows your customers to help themselves, therefore saving your company time and money. 

There are many steps to create an outstanding knowledge base.  Let us help you!

Setting up your knowledge base.  


Write knowledge base articles


Show Me Your Knowledge Base!

The MISB "Student Help Center" knowledge base is designed to help students as they examine the various student organizations.  

Student Help Center »

Help Me Develop My Knowledge Base! 

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Knowledge bases help your customers find needed information quickly.  


Examples Of Knowledge Bases From Various Organizations

Knowledge bases have various looks.  Knowledge bases have different purposes.  



Look of the HubSpot knowledge base

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