Report / Data Analysis
for you

Hello, Data analysis is one of the pillar skills offered by Agency M-1.


Business Analyst

Why Should I Perform Report/Data Analysis?

Download the "State of Customer Service in 2020".  This is a free ebook where you can discover customer service industry trends on everything from technology usage to evolving customer expectations.

The Importance of Data Analysis

  • Each person on earth generates an average of 1.7 MB of data per second. (International Data Corp.)
  • Nearly 90% of all data has been created in the last two years. (BaseLine)
  • Over 150 trillion gigabytes (150 zettabytes) will need analysis by 2025. (Forbes)
  • In 2012, only 0.5% of all data was analyzed.(Source: The Guardian)

How Do I Do Report / Data Analysis?

Remember, 76% of customers prefer using self service over speaking with an agent by phone.

Self service documentation allows your customers to help themselves, therefore saving your company time and money. 

There are many steps to create an outstanding CRM.  Let us help you!

A Beginner's Guide


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A CRM helps your customers find needed information quickly.